Dolly Casino Privacy Policy
This Privacy Policy explains how Dolly Casino collects, uses, stores, and shares information when you access our website, create an account, play games, or use related services. It is written for users in Australia and is intended to help you understand what happens to your information in a clear and practical way.
By using Dolly Casino, you acknowledge that some information is necessary to operate an online casino securely, to process payments, to prevent fraud, and to meet identity and age verification expectations. Where choices are available, we describe them below, including cookie controls and certain account settings.
Information We Collect
Dolly Casino may collect information you provide directly, information generated through your use of the site, and information received from permitted third-party sources. The categories below are examples and may vary depending on how you interact with the services.
Information you provide
- Account details such as name, date of birth, username, password, and contact information.
- Verification information you submit to confirm your identity and eligibility, which may include copies of identity documents and proof of address.
- Payment-related information needed to process deposits and withdrawals (for example, payment method identifiers and transaction references).
- Communications and requests, such as messages you send to customer support, complaints, or responsible gaming enquiries.
Information collected automatically
- Device and technical data such as IP address, browser type, operating system, device identifiers, time zone, and language settings.
- Usage data such as pages viewed, session duration, referral URLs, clicks, and interactions with games, promotions, and account features.
- Log and security events that help us detect unusual activity and protect accounts.
Information from third parties
We may receive limited information from service providers who help us with payments, identity checks, fraud prevention, analytics, and marketing. Where such information is used, it is handled in line with this Privacy Policy and the purposes described below.
How We Use Information
Dolly Casino uses information to operate and improve the services, to keep accounts secure, and to provide support. The main purposes include:
- Creating and managing your account, including authentication, account settings, and access to games.
- Processing deposits, withdrawals, chargebacks, and other payment-related actions.
- Conducting identity and age checks and maintaining records associated with account verification.
- Providing customer service, responding to enquiries, and handling disputes or complaints.
- Monitoring for fraud, collusion, suspicious betting or gameplay patterns, security incidents, and misuse of promotions.
- Testing, troubleshooting, and improving site performance, game stability, and user experience.
- Sending service messages (for example, security alerts, changes to features, and important account notices).
- Sending marketing communications where permitted by your preferences and applicable rules, including offering promotions that may be relevant to you.
Where required, Dolly Casino may also use information to establish, exercise, or defend legal claims and to comply with lawful requests.
Cookies and Similar Technologies
Dolly Casino uses cookies and similar technologies (such as pixels and local storage) to keep the website working properly, remember preferences, and understand how the site is used. Cookies are small text files stored on your device by your browser.
Cookies may be set by us (first-party cookies) or by third parties whose tools are integrated into the site (third-party cookies). Some cookies are essential for core functions such as login and security, while others support analytics or advertising.
Data Sharing
Dolly Casino does not sell your personal information as a business model. We may share information in the following situations, limited to what is necessary:
- With service providers who perform functions on our behalf, such as payment processing, identity verification, fraud detection, customer support systems, analytics, or email delivery.
- With professional advisers (for example, legal, audit, or compliance advisers) when needed for legitimate business purposes.
- With corporate group companies or successors in the context of business restructuring, merger, acquisition, or asset transfer, subject to appropriate safeguards.
- With authorities, regulators, courts, or law enforcement where we are required or permitted to do so, or where it is necessary to protect users, the integrity of the platform, or our rights.
When sharing information, Dolly Casino seeks to use contractual and operational controls aimed at ensuring recipients handle information appropriately and securely.
Data Security
Dolly Casino applies technical and organisational measures designed to protect information against unauthorised access, loss, misuse, alteration, and disclosure. These measures may include encryption in transit, access controls, monitoring, secure development practices, and staff training.
No online service can guarantee absolute security. You also play a role in protecting your account by using a strong password, keeping login details confidential, and notifying us promptly if you suspect unauthorised access.
Data Retention
Dolly Casino retains personal information for as long as necessary to provide the services and for legitimate operational reasons. Retention periods can vary depending on:
- The type of information and why it was collected (for example, account management, payments, or security).
- Whether the information is needed to resolve disputes or enforce agreements.
- Whether we must retain certain records to meet legal, tax, accounting, or regulatory expectations that may apply to online gambling services generally.
When information is no longer required, we take steps to delete it, anonymise it, or securely store it with restricted access, as appropriate.
Your Rights
Depending on your circumstances and applicable privacy principles, you may have rights in relation to your personal information. Dolly Casino aims to support reasonable requests, subject to verification of identity and any limits or exceptions that may apply.
- Access: request a copy of certain personal information we hold about you.
- Correction: ask us to correct inaccurate or incomplete information.
- Deletion: request deletion of certain information where it is no longer needed, noting that some records may need to be retained for legitimate purposes.
- Objection or restriction: ask us to stop or limit certain processing in appropriate cases.
- Marketing choices: opt out of marketing communications using the controls provided in messages or through account settings where available.
To help keep your account accurate, you should update changes to your contact details and payment information promptly through your account settings where possible.
Third-Party Services
Dolly Casino may link to or integrate third-party services, such as payment gateways, identity verification tools, analytics providers, game studios, and communication platforms. These third parties may process information as independent controllers or as processors on our instructions, depending on the service.
If you follow links to external sites or use third-party features, their privacy practices apply. Dolly Casino encourages you to review third-party privacy notices, especially for services that may collect information through cookies or embedded technologies.
International Transfers (General Only)
Online casino services often rely on global infrastructure. Dolly Casino may store or process information in locations outside Australia through trusted service providers or technology platforms. Where international transfers occur, we take steps intended to ensure the information is protected, such as using contractual safeguards and limiting access on a need-to-know basis.
The protections may differ from those in your local jurisdiction. We focus on maintaining appropriate security standards and minimising the amount of information transferred where feasible.
Policy Updates
Dolly Casino may update this Privacy Policy to reflect changes in technology, operations, or how we handle information. When updates are made, we will revise the content on this page and may provide additional notice through the website or your account where appropriate.
Your continued use of the services after an update means you accept the revised policy to the extent permitted by law. If you do not agree with the updated terms, you should stop using the services and consider closing your account.
Contact Information
If you have questions about this Privacy Policy, want to exercise a privacy-related request, or need help understanding how Dolly Casino handles your information, you can contact our support team at [email protected].
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